Overview:
We’re looking for a detail-oriented, tech-savvy team member to join our web support team. In this role, you'll provide efficient and high-quality customer support by managing client website updates through our support system (HubSpot). Responsibilities include performing basic content changes, troubleshooting and resolving website issues, identifying and solving coding-related problems, and thinking creatively to support client needs—while maintaining the integrity and functionality of their websites.
While we offer training for many of our tools and services, a solid foundation in HTML and CSS is a must.
Requirements:
The ideal candidate will demonstrate the following skills and abilities:
- 2+ years of relevant experience in a technical support role.
- Proficient in HTML, CSS, Bootstrap, and Liquid code.
- Solid understanding of DNS configurations, syntax, and related terminology.
- Ability to adhere to existing website coding standards, including maintaining ADA compliance.
- Eagerness to learn and work with our suite of platforms/products, including NestHub, LiveChat, Grade.Us, CallRail, Agency Analytics, AHREFs, and SEMRush. Prior experience with any of these tools is a plus.
- Strong problem-solving skills, particularly in addressing client issues related to website functionality, data feeds, SEO (specific to the Property Management Industry), and overall client experience improvement.
- Collaborative mindset with the ability to effectively communicate and escalate unresolved issues within the team.
- Excellent communication skills, with the ability to provide top-tier customer support to clients via email and phone.
A Plus if you:
- Previous experience using HubSpot is strongly preferred.
- Familiarity with the Property Management Industry is a plus.
- Knowledge of hyper-local SEO strategies and implementation.
